29 Do Not Contact List

29 Do Not Contact List

If you see a user profile that displays Do Not Contact it means that user has unsubscribed from receiving emails from Induct For Work.

Inductee profile

When Do Not Contact is active the user will not receive:

  • Induction invites

  • Reminders

  • Expiration date notifications

  • Auto refresher and admin invites

Any invites or messages sent while this status is active will not arrive in their inbox.

Here is how to fix this
  • Direct the user to the main Login page and ask them to click Login

  • In their personal account ask them to go to Email Preferences

  • Turn on Global Email and Your Company Subscriptions

Email template you can use

Hi ‘Name’,

It looks like your profile is currently set to “Do Not Contact” which means Induct For Work is not able to send you induction invites, reminders, expiration date notifications or auto refresher and other invites.

To turn emails back on please follow these steps:

  1. Go to the Induct For Work home page

  2. Click Login and sign in to your account
    https://www.inductforwork.co.uk/log-in/

  3. Open your Personal account settings

  4. Navigate to Email Preferences

  5. Turn on Global Email and Our Company Subscriptions

  6. Save your changes

Once this is enabled you will start receiving induction invites and reminders again.

If emails still land in spam after you switch this on tell us which email provider you use and we will send you the steps to whitelist Induct For Work emails.

Thank you

If emails are enabled but still going to spam

Even after subscriptions are turned back on the user’s email provider may treat messages as spam. Use the steps below based on the provider.

Gmail

  1. Open an email from Induct For Work

  2. Click the three dots menu

  3. Choose Filter messages like these

  4. Click Create filter

  5. Tick Never send it to Spam then click Create filter
    Optional: add the sender to Contacts.

Outlook desktop

  1. Open an email from Induct For Work

  2. Right click the sender address

  3. Choose Junk then Never Block Sender
    Optional: add the sender or domain to Safe Senders
    File → Options → Mail → Junk Email → Safe Senders → Add

Outlook on the web

  1. Settings

  2. Mail

  3. Junk email

  4. Add the sender or domain under Safe senders and domains

  5. Save

Apple Mail

  1. Mail

  2. Settings

  3. Junk Mail

  4. Turn off junk filtering or add a rule to move Induct For Work messages to Inbox
    Optional: add the sender to Contacts.

If the user is on a business mail system

If the user’s organisation manages email centrally their IT team may need to allow list the sender.

Microsoft 365 Defender

  • Add Induct For Work sending domains to the Tenant Allow Block List

  • Add allowed sending IPs if you have them

  • Create a mail flow rule to bypass spam filtering for the domain

Google Workspace Admin

  • Apps → Google Workspace → Gmail → Compliance

  • Add an allow list entry for the sending domain or IP

  • Optionally bypass spam filtering for the domain

Common best practice for any gateway

  • Ask IT to allow list the From domain and the Return Path domain

  • Ensure the spam gateway is not rewriting links in a way that triggers filtering

  • If you use Mimecast Proofpoint or Barracuda add the sender to the allow list there too

Quick check before troubleshooting

  • Confirm Do Not Contact is no longer shown on the user profile

  • Confirm Global Email and Your Company Subscriptions are enabled in Email Preferences

  • Then apply the relevant spam allow list steps above

FAQ

It means the user has unsubscribed from receiving emails from Induct For Work. While this is active they will not receive induction invites reminders expiration date notifications or auto refresher and admin invites.

They need to log in to their personal account, then go to Email Preferences, and turn on Global Email, and Your Company Subscriptions. Once saved, the system will resume sending standard invites and reminders.

First ask the user to check spam and junk folders. Then whitelist Induct For Work in their email provider. If they use a business mail system their IT team should allow list the From domain and Return Path domain, and add the sender to any gateway allow lists.

This brings us to the end of this Training Session.  Please continue to Session #30 continue your learning journey Thank you.

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