Terms and Conditions
Effective Date: [16/10/2025]
1. Definitions
In these Terms and Conditions, unless expressed or implied to the contrary:
Acceptable Use Policy (AUP) means the conditions of use of the Website as published by us from time to time.
Agreement means these Terms and Conditions, together with any Order Form or settings in the User Area, and any documents incorporated by reference.
Business Day means a day other than a Saturday, Sunday or public holiday in London, UK. .
Confidential Information means information disclosed by a party that is identified as confidential or would reasonably be considered confidential, excluding information that is public through no fault of the recipient, already known to the recipient (without breach), or independently developed.
Customer or You means any corporate or individual employer or head contractor who purchases a Service from us.
Customer Data means data, content and materials uploaded to, generated in, or otherwise processed in the Services on your behalf (including Inductee information).
Data Processing Agreement (DPA) means the agreement that governs our processing of personal data on your behalf, incorporated by reference into this Agreement.
Fees means the amounts actually paid by the Customer to Induct For Work for the Services, excluding taxes, government charges, third-party pass-through costs, interest and penalties.
Fees and Charges means the Fees payable by the Customer to us pursuant to this Agreement, plus applicable taxes and government charges.
Induct For Work, Us or We means INDUCT FOR WORK PTY. LTD. (Australia) ABN 49 164 860 986. We own and operate the Website and the Service.
Inductee means an employee, contractor, sub-contractor, agent or servant of the Customer nominated by the Customer in writing for an induction using the Website.
Non-Excludable Rights has the meaning given in clause 15.1.
Order Form means an ordering document (including an in-product plan selection) executed by you or confirmed in your User Area specifying the Services purchased.
Service(s) means the online software services we provide via the Website to Users, as further described in your plan or Order Form.
Subprocessor means a third party engaged by us to process personal data on your behalf in the provision of the Services.
User means you and any person who accesses the Website or uses the Services under your account, including your contractors, employees or members.
User Area means your authenticated account settings area where plan selections, billing preferences and notices may be displayed or delivered.
Website means www.inductforwork.co.uk, including any related subdomains, pages, mobile or desktop applications, APIs and other online services we operate to deliver or support the Services.
2. Preliminary
Please read this Agreement carefully.
3. Access and Changes to these Terms
3.1 Agreement to Terms. By browsing, accessing or using the Website or Services, you agree to be bound by this Agreement.
3.2 Amendments. We may amend these Terms from time to time. All changes will be published on the Website and/or notified to your registered email.
3.3 Material Changes. For material adverse changes, we will give at least 30 days’ notice. You may terminate before the effective date; where required by law, any pre-paid Fees for the unused period will be credited.
3.4 Local Mandatory Laws. These Terms are governed by the laws of Victoria, Australia. Nothing in these Terms excludes or limits any mandatory rights or remedies you may have under the laws of your place of residence to the extent they cannot lawfully be excluded.
4. Termination on Change
If you do not wish to be bound by new Terms, you may terminate by written notice to support@inductforwork.co.uk. Provided all outstanding Fees and Charges are paid, termination will take effect within 2 Business Days. Continued use after the effective date constitutes acceptance.
5. General Use of the Website and Services
5.1 Capacity. Services are available only to persons able to form legally binding contracts and who are 18 years or older.
5.2 Location. The Website and Services are designed for persons who access the Website from the United Kingdom. If you access from elsewhere, you do so at your own risk and must comply with applicable local laws.
5.3 Prevention of Use. We may temporarily or permanently prevent use of the Website or Services without prior notice where reasonably necessary to address security, legal, or operational risks.
5.4 Suspension/Closure Process. We may place an account on hold or terminate for breach of the Agreement, illegal or inappropriate use, misrepresentation of location to circumvent territorial restrictions, use of proxy IPs to mask multiple registrations, invalid contact details, or prolonged inactivity. Except where urgent action is required (e.g., security or legal risk), we will give 7–14 days’ notice and an opportunity to cure.
5.5 Inactivity. We may close non-paid accounts that have been inactive for 180 days or more.
6. Modifications; Errors
6.1 Information Changes. Materials on the Website may be changed, supplemented, deleted or updated without notice at our discretion.
6.2 Availability. We do not guarantee uninterrupted or virus-free access.
7. Intellectual Property; User Content
7.1 Ownership. We (or our licensors) own all intellectual property in the Website and Services.
7.2 Permitted Use of Customer Content. Other than personal data (governed by the Privacy Policy and DPA), you grant us a non-exclusive, revocable, worldwide, royalty-free licence to host, copy and process Customer Content solely to provide and improve the Services.
7.3 Marketing Use. We will not use your Customer Content for any marketing purposes.
7.4 Takedown. We may remove content reasonably believed to infringe third-party rights. Please provide proof of ownership when reporting.
8. Privacy, DPA and Data Protection
8.1 Privacy Policy. Our Privacy Policy is available at www.inductforwork.co.uk/legal/privacy-policy/.
8.2 Roles. For personal data you upload or process via the Services, you are the controller and we are the processor.
8.3 DPA. The Data Processing Agreement (DPA) forms part of this Agreement and includes (i) processing purpose, (ii) security measures, (iii) subprocessing and transfers, (iv) assistance with data subject rights, and (v) deletion/export on termination.
8.4 Subprocessors. We may use Subprocessors. We will maintain a Subprocessor List (made available on request or via our Website) and provide 15–30 days’ notice of changes. You may reasonably object; if unresolved, you may terminate the affected Services.
8.5 International Transfers. Where personal data is transferred outside the UK/EU, we will use a valid transfer mechanism (e.g., SCCs/IDTA) as applicable.
8.6 Breach Notification. We will notify you without undue delay and where feasible within 72 hours after becoming aware of a personal data breach affecting your data.
8.7 Deletion and Return. On termination or expiry, deletion/export will occur in accordance with clause 19 (Data Exit).
9. Service Description and Support (non-SLA)
9.1 Service Overview. The Services include online induction delivery and related features per your selected plan.
9.2 Uptime Target (Non-binding). We aim (but do not guarantee) for 99.9% monthly uptime, excluding planned maintenance and events beyond our reasonable control.
9.3 Support. Standard support is available during business hours via email/ticketing. Support channels and hours may be listed in your plan or User Area.
9.4 Maintenance. We will provide advance notice of planned maintenance where practicable and schedule it to minimise disruption.
10. Purchase of Services; Trials
10.1 Order and Acceptance. A contract forms when we confirm by email or when you reach a confirmation page in the Website.
10.2 Trials. If you have a 14-day free trial, features may be limited. Unless otherwise stated, trials expire at the end of the trial period if you do not convert to a paid plan. Trial data is retained for 30 days after expiry for export and then deleted per clause 19.
10.3 Prices and Taxes. Prices are in British pounds (GBP) and exclude taxes unless stated. You are responsible for taxes, duties and government charges.
10.4 Payment. Fees are payable monthly, six monthly and annualy in advance by credit card unless otherwise agreed. We may open a 30-day account at our discretion. Time for payment is of the essence.
10.5 Payment Methods; Storage. You authorise storage of payment details by Stripe.com to process purchases and renewals.
10.6 Late Payment. We may charge interest on overdue amounts at 1% per month (or the maximum lawful rate) and recover reasonable collection costs (including legal fees).
10.7 Billing Disputes. You must raise billing disputes within 30 days of the invoice date. Both parties will cooperate promptly to resolve. Initiating a chargeback may result in suspension until resolution.
11. Renewals; Upgrades; Downgrades; Refunds
11.1 Auto-Renewal. Services renew automatically unless you cancel. We may send renewal reminders before the renewal date (where required by law or as a courtesy).
11.2 Upgrades/Downgrades. You may change plans at any time in your User Area. Downgrades take effect at the next billing cycle; no refund for the current period, but you may receive pro-rata credits against future Fees if we state so in your plan.
11.3 No Refunds. Except as required by law or expressly stated in this Agreement, Fees are non-refundable.
11.4 Suspension for Non-payment. We may suspend/terminate for non-payment after reasonable notice. Fees continue to accrue during suspension caused by your default.
12. Acceptable Use Policy
The AUP forms part of this Agreement. Breach of the AUP constitutes breach of these Terms.
13. Third-Party Services and Integrations
13.1 Some features may rely on third-party services (e.g., hosting, email delivery, analytics, payment processing). We are not responsible for services you independently choose to integrate.
13.2 We remain responsible for our Subprocessors’ performance of processing obligations as required by the DPA.
14. Security Summary and Customer Responsibilities
14.1 Our Measures. We implement administrative, physical and technical safeguards appropriate to the nature of the Services, including access controls, encryption in transit and at rest (where applicable), backups, vulnerability management and monitoring.
14.2 Your Measures. You must maintain appropriate security for your environment, including strong passwords, MFA (where available), least-privilege access, secure endpoints and timely revocation of leavers’ access.
15. Limitation of Liability
15.1 Non-Excludable Rights. Nothing in these Terms excludes, restricts or modifies any consumer guarantees, rights or remedies conferred by the Australian Consumer Law or other applicable law that cannot be excluded (Non-Excludable Rights).
15.2 Statutory Remedies. To the maximum extent permitted by law and subject to the Non-Excludable Rights, our liability for any failure to comply with a guarantee implied by the Competition and Consumer Act 2010 (Cth) is limited, at our option, to:
(a) for goods: replacement, repair, or payment of the cost of the same; and
(b) for services: resupply, or payment of the cost of resupply.
15.3 Exclusion of Indirect Loss. To the maximum extent permitted by law and subject to clause 15.1, we are not liable for any indirect, special or consequential loss, loss of profit, revenue, use, data, opportunity, goodwill or reputation.
15.4 Aggregate Monetary Cap. Subject to clauses 15.1–15.3, our total aggregate liability for all claims arising out of or in connection with the Website, the Services or this Agreement (whether in contract, tort (including negligence), statute or otherwise) shall not exceed the Fees paid by you for the Services in the calendar month immediately preceding the first event giving rise to the liability. If you were on a free or no-charge plan for that month, our aggregate liability is £0.
15.5 Carve-Outs. The cap in clause 15.4 does not apply to liability to the extent it cannot be limited by law, including fraud, fraudulent misrepresentation, wilful misconduct, or personal injury caused by our negligence.
16. Indemnities
16.1 Your Indemnity. You indemnify us against third-party claims and losses arising from (i) your breach of this Agreement, (ii) unlawful content or processing of Customer Data under your control, or (iii) your use of the Services contrary to the AUP or documentation.
16.2 Our IP Indemnity. We will defend and indemnify you against third-party claims alleging that the Services, as provided by us, infringe that party’s intellectual property rights, and pay amounts finally awarded or agreed in settlement, provided that you: (a) promptly notify us; (b) grant us sole control of the defence and settlement; and (c) provide reasonable assistance. We may (at our option) procure rights, modify the Services, or replace them to avoid infringement. This indemnity does not apply to claims arising from combinations not supplied by us, modifications not made by us, or use contrary to documentation.
17. Confidentiality
17.1 Each party must protect the other’s Confidential Information using reasonable care and use it only to perform this Agreement.
17.2 Permitted disclosures include to affiliates, employees, professional advisers and Subprocessors under confidentiality obligations and as required by law (with notice where lawful).
17.3 Obligations survive for 3 years after termination (and indefinitely for trade secrets).
18. Force Majeure
Neither party is liable for delay or failure to perform due to events beyond its reasonable control (including outages of third-party networks, acts of God, epidemic/pandemic, government action, war, labour disputes). The affected party must use reasonable efforts to mitigate and resume performance.
19. Termination and Data Exit
19.1 Termination for Convenience. You may cancel at any time by emailing accounts@inductforwork.co.uk. Cancellation takes effect at the end of the current billing period.
19.2 Effect of Termination. Fees already paid are non-refundable except as required by law.
19.3 Data Retrieval Window. Following termination or expiry, we will provide read-only access for 30 days to enable export of Customer Data.
19.4 Deletion. Production copies of Customer Data are deleted within 30 days after the retrieval window; backups within 90 days, subject to legal holds or archival obligations.
20. Notices
20.1 Method. Notices may be delivered by email to the addresses last notified by each party, via the User Area, or by posting on the Website where permitted.
20.2 Deemed Receipt. Email is deemed received on the next Business Day after sending (unless a bounce-back is received). User Area/Website notices are deemed received when posted.
21. Compliance; Export Controls and Sanctions
You must comply with all applicable laws in using the Services. You represent that you are not a denied or restricted party and will not export or use the Services in embargoed jurisdictions contrary to applicable sanctions or export control laws.
22. Disclaimers
22.1 While information on the Website is provided in good faith on an “as is” basis, we make no warranty as to accuracy, adequacy or completeness.
22.2 Any reference to products or Services is informational and not an endorsement.
22.3 We do not warrant uninterrupted, error-free or virus-free operation.
23. Outbound Links
Linked sites are provided as a convenience only; we do not warrant their content or performance. We may receive commissions from linked sites reached from inductforwork.co.uk. You must not frame or link to our Website without prior written permission.
24. Order of Precedence; Entire Agreement; Severance
24.1 Order of Precedence. If there is a conflict: (1) any Order Form or settings in your User Area, (2) this Agreement, (3) linked policies (AUP, Privacy Policy, DPA).
24.2 Entire Agreement. This Agreement constitutes the entire agreement between the parties on its subject matter and supersedes prior discussions.
24.3 Severance. If any provision is illegal, invalid or unenforceable, it is read down or severed to the extent necessary without affecting the remaining provisions.
25. Governing Law and Jurisdiction
These Terms are governed by and construed in accordance with the laws of Victoria, Australia. Each party submits to the non-exclusive jurisdiction of the courts of Victoria and the Federal Court of Australia and waives any objection to proceedings in those courts.
26. Interpretation Aids
References to writing include all modes of representing or reproducing words in legible, permanent and visible form.
Headings are for convenience only and do not affect interpretation.
Where an expression is defined, other grammatical forms have a corresponding meaning.
Including and includes mean including without limitation.
Schedule A – Cancellation Policy (summary)
Cancel anytime by emailing accounts@inductforwork.co.uk.
Cancellation is effective at the end of your current billing period.
Billing stops from the next cycle; you retain access until the end of the current period.
No refunds except as required by law.
Data exit and deletion per clause 19.
